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Procurement process and use of the website
1. How can I place an order on Noor Eyewear?
To place an order on Noor Eyewear, browse through the website, select your desired glasses, and add them to your shopping cart. Once your items are in the cart, proceed to checkout. Ensure that all your details, such as name, address, and payment information, are valid and complete before submitting your order.
2. How do I know if my order is accepted?
Your order will be accepted once you receive a written confirmation from us, either via email or text message. If we are unable to accept your order for any reason, we will notify you in writing or through a phone call, and no amount will be deducted from your account.
3. What are the available payment methods?
We accept various payment methods for your convenience. You can pay using a credit card, debit card, your electronic wallet, or opt for cash on delivery. By placing an order, you authorize us or a third-party payment provider to process the transaction from your selected payment method.
4. Can I cancel my order?
Yes, you can cancel your order within two hours of placing it for any reason without incurring additional charges. We also reserve the right to cancel your order if payment is not completed on time, if you fail to provide necessary delivery information, or if you are not available for the product’s delivery within a reasonable timeframe.
Delivery Delay
1. What happens if my delivery is delayed?
If your product delivery is delayed due to reasons beyond our control, we will inform you as soon as possible and take steps to minimize any inconvenience. We will also keep you updated on the new expected delivery timeline.
2. What if no one is available at my address for delivery?
If there is no one available at your address to receive the product and it cannot be delivered by mail or the shipping company, we will contact you with instructions on how to arrange a new delivery. If we are unable to reschedule the delivery or contact you after multiple attempts, we may cancel your order in accordance with our terms of sale.
3. When do I own the product?
Ownership of the product is transferred to you once the product is delivered to your specified address, and the full payment for the order has been made.
4. Can I return or replace my order?
You can replace your glasses within two days of receiving them, provided they are in their original condition with all accessories intact and undamaged. However, lenses cannot be returned, although they come with a one-year warranty for manufacturing defects. Glasses can be returned within 15 days, as long as they are in their original condition and packaging.
5. Will I receive an invoice for my purchase?
Yes, an electronic invoice will be issued for your purchase and sent to your email immediately after completing the purchase.
RECOVERY AND REPLACEMENT
Refunds will be the same as your reimbursement, as follows:
If you’ve paid in cash on delivery, we’ll return the value to your electronic wallet, or if you’ve paid it under a credit /debit card, you can choose between refunding the credit/debit card or refunding to your electronic wallet.
How to refund the amount:
For products delivered, we will return the value of the fully returned product, including the fee for returning the product to us (with the exception of the shipment fee.)
How to contact us for recovery and replacement:
Call on customer service number Or send an email explaining the product problem, and you’ll be contacted by us.
